Frequently Asked Questions

We use sustainably sourced solid wood: Knotty Alder, Ash, Black Walnut, and Reclaimed Pine—ranging from clean and modern to rich and character-filled, with reclaimed wood offering unique history and texture.

Our reclaimed wood is sourced from a mix of historic locations. Many of our larger beams come from old barns throughout Idaho, while most of our dimensional reclaimed pine comes from late 19th to early 20th century demolition homes in the St. Louis, MO.

As true reclaimed sources become more limited, these materials are becoming increasingly difficult to find. Much of today’s demolition is no longer salvaged, which makes responsibly sourced reclaimed wood all the more valuable.

We proudly use American steel and support American manufacturing. American steel is consistent, stronger, environmentally friendly and ethically produced, unlike Chinese steel (leading competitor).

"American steel manufacturers are held to a set of standards created by organizations like The American Society for Testing and Materials (ASTM) that determine the appropriate chemistry mixes for different types of steel. These standards are intended as a safety precaution to ensure the right quality of the metal is being used for the right product. Companies in China are producing steel at a faster rate, flooding the market and dropping prices. It is produced at a rapid rate and it is not held up to the same quality standards as American steel. American steel requires some rigorous testing before it can be sold, but Chinese companies are not required to conduct these tests. These tests help keep buildings standing after a hurricane or earthquake and help prevent the steel from becoming brittle and beginning to crack when it is being welded. In addition to testing, American companies are under more strict guidelines for the environment. Carbon emissions in China are two times greater than they are in America for the same amount of steel. Steelmakers in America spend 80 percent more per ton of steel to reduce the pollution levels to both air and water than a steelmaker in China." - Gensteel.com

Yes, all of the finishes we use are durabl, eco-friendly and low VOC.

All steel parts are professionally powder coated. Powder coating is a dry finishing process. The coating is applied electrostatically and then cured under heat to produce long molecular chains. These molecular chains are very resistant to breakdown. Therefore, powder-coated products are more resistant to scratches, chipping, abrasions, corrosion, fading, and other wear issues. This method is more sustainable than conventional paint because it takes place in a sealed environment. The unused powder is collected and reused. Leaving little to no air pollution and waste… It’s tougher, lasts longer, and is environmentally advantageous.

We finish all our wood with Agualente® PLUS Clear, which is a commercial-grade water borne coating pro-rated for interior wood surfaces. This finish has low VOC and it is GREENGUARD Certified, meaning it is non-toxic and produces no hazardous off-gassing during cure. This finish is resistant to yellowing and stains, making it ideal for household furniture. 

All of our products are designed and handcrafted by artisans in Caldwell, Idaho.

We exclusively source our materials from U.S suppliers concerned about quality and sustainability.

We acquire our steel from numerous U.S. steel mills that specialize in providing carefully selected, high quality steel that is 100% recyclable. This steel is then powder coated for long-term durability.

We craft our shelves from sustainably sourced hardwoods and reclaimed pine salvaged from old homes, working exclusively with FSC® (Forest Stewardship Council)–certified suppliers in the U.S.

Furniture ships with the steel base detached, requiring minimal assembly. All holes are pre-drilled into the wood and fitted with metal inserts, and the necessary bolts are included. Assembly is straightforward using a Phillips-head screwdriver. If any additional assembly is required, detailed instructions will be provided.

Yes. Any qualified handyman or contractor should be able to install our systems using the provided instructions.

Yes. All of our shelving is crafted from solid hardwood—never veneers or particle board—paired with heavy-duty American steel supports.

YES. We sell brackets without the wood shelves. Each heavy-duty, solid steel shelf bracket is sold individually, allowing you to purchase exactly the quantity needed for your project.

Shelf Brackets with bookends are sold in sets of 2. 

Maximum Weight Capacity: 50lbs per linear foot (evenly-distributed) if brackets spaced ≤ 24" apart

Maximum recommended bracket spacing: 32" apart: 30lbs per linear foot (evenly distributed)

Need help figuring out how many brackets? Contact us and we will make a custom recommendation with a computer rendering. Our heavy duty shelf brackets mount to the wall several locations, hidden behind each shelf. (For example, a 3 shelf bracket will mount to the wall in 3 locations) An extremely sturdy design that is easy to install.

The number of brackets you use for your project will depend on the overall length of the shelves and the amount of weight you'd like them to bear (more brackets = higher weight capacity) For heavy duty shelving, such as a fully loaded bookshelf, we recommend placing brackets 24" apart or less.

No. The shelves are not pre-drilled, so the shelf brackets can be positioned exactly where you would like

• NO, brackets do not need to be mounted into studs. When studs are not available, we recommend using heavy-duty drywall toggle anchors, rated for 100lbs each.
• If you’d like to mount all brackets directly into wall studs, just let us know—we’re happy to create a custom rendering tailored to your exact stud placement.
  
  

No. There are many different wall constructions that require different anchors. For this reason, we DO NOT include wall mounting anchors, only the screws to attach the wood shelves to the brackets. We do have a list of recommended wall anchors for each wall construction on the second page of the installation manual.

YES. The shelves attach to each bracket shelf rung in (2) locations. Wood screws are provided. 

• Shelf brackets & home accessories ship in 1-2 weeks
• Shelving units & furniture ships out in 3-4 weeks 
• Contact us for expediting

We guarantee FREE SHIPPING within the Contiguous United States and discounted rates elsewhere. Please see our shipping page for more information.

We are currently required to collect and remit sales tax only on orders shipped within the state of Idaho. Orders shipped outside of Idaho are not subject to sales tax at this time. Tax requirements may change in the future based on state regulations, and we will update our policies accordingly.

Yes! We are happy to accept a 50% deposit, with the remaining 50% due at the time of shipment.

We also offer various financing options through Affirm. For full payment terms and disclosure requirements go here:.https://shoppay.affirm.com/help/s/article/about-sp#installments

Learn more about Returns & Exchanges.

You have 72 hours to cancel or change your order, unless it was rushed.

If you ordered over 72 hours ago, you will be charged a 10% manufacturing fee for a standard unit or 20% for a custom unit.

• UPS ground & USPS which takes 2-7 days, depending on your distance from Idaho (domestic orders).
• For large furniture or shelving orders, we ship by freight.

YES. We offer complimentary custom designs by a certified interior designer, with renderings and quotes provided within 48 hours. Click here to get started with your FREE Design Consultation.

Yes. We are happy to provide a design rendering so you can review proportions and layout before moving forward.