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Refund Policy & Exchanges

 STOCKED, NON FURNITURE ITEMS

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vaultfurniture@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vaultfurniture@gmail.com and send your item to: 4205 Challenger Way Caldwell, ID 83605

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4205 Challenger Way Caldwell, ID 83605

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

FURNITURE

 We will accept a return on any undamaged and uninstalled fixtures within 14 days of date of delivery. The buyer is responsible for return shipping plus a 15% restocking fee. No returns will be accepted on fixtures with any requested customization. 

  • If you have received a products that is faulty or incorrect, you will have 48 hours to notify us with photos. We will either offer you a replacement Product or refund the full price of the defective Product along with return shipping costs. 
  • Should a returned product be received which is not suitably packed for transit, We reserve the right to refuse a refund or repair on the grounds that insufficient care has been taken to return the Product to us. If you have returned the Product for a refund, We may decide against this if we are unable to repair and resell. If you have returned the item for repair, We will attempt to complete all repairs as expected, but We may charge for repairs caused by damage in transit (in addition to any charges we have quoted to your for repair, if that is what you have returned the item to us for). We will contact you if that is the case and gain your agreement to full payment before we commence the work.

RETURN CONDITIONS

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Inspect goods and notify us 48 hours of any damage
  • If damaged, take photos of the damage and packaging and send them to vaultfurniture@gmail.com
  • We will process a claim immediately with the shipping carrier and work on replacing or repairing the item at no cost to you
  • Any claims made after 48 hours of receiving will not be accepted

 

SPECIAL ORDERS

Special orders are custom made and require a non-refundable 50% deposit to be paid when you place your order. Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be changed, returned or refunded at any time.

  • We will notify you once your order is complete and ready for shipment. We will require the remaining balance to be paid prior to shipping. Once balance is paid we will ship the order and provide tracking information. 
  • If you choose to cancel your special order item(s) prior to shipment, your 50% deposit will not be refunded.

 

CANCELLATIONS

A Standard product order or part of it may be cancelled at any point before our dispatch of the Products and any amounts paid by you will be refunded.

  • If the Product has already been dispatched, then you will have to wait for the Products to be delivered and then return the Products to Us within 14 working days from delivery. You will be responsible for the cost of returning the Products to Us plus a 15% re-stocking fee. 
  • For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.

 

 Questions about your order?

Please contact me if you have any problems with your order.