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Returns & Exchanges

 STOCKED, NON FURNITURE ITEMS

We accept returns for non-furniture items within 21 days of the delivery date, with proof of purchase. Exclusions may apply.

 

FURNITURE

 We will accept a return on any undamaged and uninstalled fixtures within 14 days of date of delivery. The buyer is responsible for return shipping plus a 15% restocking fee. No returns will be accepted on fixtures with any requested customization. 

  • If you have received a products that is faulty or incorrect, you will have 48 hours to notify us with photos. We will either offer you a replacement Product or refund the full price of the defective Product along with return shipping costs. 
  • Should a returned product be received which is not suitably packed for transit, We reserve the right to refuse a refund or repair on the grounds that insufficient care has been taken to return the Product to us. If you have returned the Product for a refund, We may decide against this if we are unable to repair and resell. If you have returned the item for repair, We will attempt to complete all repairs as expected, but We may charge for repairs caused by damage in transit (in addition to any charges we have quoted to your for repair, if that is what you have returned the item to us for). We will contact you if that is the case and gain your agreement to full payment before we commence the work.

RETURN CONDITIONS

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Inspect goods and notify us 48 hours of any damage
  • If damaged, take photos of the damage and packaging and send them to vaultfurniture@gmail.com
  • We will process a claim immediately with the shipping carrier and work on replacing or repairing the item at no cost to you
  • Any claims made after 48 hours of receiving will not be accepted

 

SPECIAL ORDERS

Special orders are custom made and require a non-refundable 50% deposit to be paid when you place your order. Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be changed, returned or refunded at any time.

  • We will notify you once your order is complete and ready for shipment. We will require the remaining balance to be paid prior to shipping. Once balance is paid we will ship the order and provide tracking information. 
  • If you choose to cancel your special order item(s) prior to shipment, your 50% deposit will not be refunded.

 

CANCELLATIONS

A Standard product order or part of it may be cancelled at any point before our dispatch of the Products and any amounts paid by you will be refunded.

  • If the Product has already been dispatched, then you will have to wait for the Products to be delivered and then return the Products to Us within 14 working days from delivery. You will be responsible for the cost of returning the Products to Us plus a 15% re-stocking fee. 
  • For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.

 

 Questions about your order?

Please contact me if you have any problems with your order.